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Inquiry

Information A - Z

With our A-Z you will find all important information about our hotel. Our Front Office team will be glad to answer all your questions.


Gerneral Information

Here you will find all important information about the hotel.

Animals

Pets are allowed, we will charge EUR 10,00 per day.

Arrival

Our rooms are available at 3:00 pm.

Baby-bed    

Please contact the reception for any inquiries.

Blanket    

If you need an extra blanket please contact our reception.

Borrowed articles    

It would be our pleasure to lend you an iron, iron board. Please contact the reception.

Credit Cards    

We do accept the following credit cards. American Express, MasterCard and Visa. Please be informed, that we do not accept JCB & Diners.

Departure    

We kindly ask you to leave your room on your departure morning until 00:00 a.m. You can leave your luggage at the reception until your departure. If you need a Late Check Out, please contact our reception.

Guest supplies    

We are offering following guest supplies for free:
•    Dental kit
•    Shaving kit

Internet    

You can use the internet free of charge. Please sign in under your name, your room number and your departure day below Rilano Wifi.

Laundry service    

We would be happy to take your laundry to the Dry City Clean laundry at 90 Schwanthalerstrasse. You will receive your laundry Monday to Friday by 4 p.m. on the same day if you have returned it to the reception by 8 a.m. We charge a flat rate of 10 euros for this service. Of course, you can also bring your laundry to be cleaned yourself. Pricing information in advance is not possible.

Luggage    

Should you need help with your luggage, please contact the reception. You can certainly put your luggage at the reception.

Massage   

We offer you various massages.
For further information contact our reception.

Minibar    

We sell drinks and snacks 24 hours at our Rilano 24|7 corner at the reception.

Parking    

The Schillerstraße is a one-way street and therefore only accessible from the main train station. In the public parking house Contipark, underground car park, central station south P4, Senefelderstraße you have 240 parking spaces on a total of 3 levels.
 
The Rilano 24 | 7 Hotel München City is within walking distance. (Special price: 12,00 EUR per 24 hours, opening hours: 24 hours)

Post

Received parcels will be stored at the reception for you. You can buy stamps at the reception and we will send it for you.

Room-key-system    

The room-keys will be encoded for the exact period of your stay. If you extend your stay please contact the reception to encode your key new.

Room-cleaning-service    

The rooms are cleaned during the week starting from 8:00 a.m. and on weekend starting from 9:00 a.m. If you wish to sleep longer please place the “Do not disturb” sign outside your door.

Safe    

We provide a safe in the room. 

Telefon

For national and international calls you must first dial "0" followed by the phone number you need.
National phone calls are free of charge. For calls within the hotel dial 1 followed by the room number.
Some important international area codes:

Belgien0032
Niederlande0031
Dänemark0045
Norwegen0047
Frankreich0033
Österreich0043
Großbritannien0044
Spanien0034
Italien0039
Schweden0046
Japan0081
Schweiz0041
Luxemburg

00352

USA001
Umbrella    

You can borrow umbrellas at the reception.