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Information A - Z

With our A-Z you will find all important information about our hotel. Our Front Office team will be glad to answer all your questions.


Gerneral Information

Here you will find all important information about the hotel.

Animals

Pets are allowed, we will charge EUR 10,00 per day.

Arrival

Our rooms are available at 3:00 pm.

Baby-bed    

Please contact the reception for any inquiries.

Blanket    

If you need an extra blanket please contact our reception.

Borrowed articles    

It would be our pleasure to lend you an iron, iron board. Please contact the reception.

Credit Cards    

We do accept the following credit cards. American Express, MasterCard and Visa. Please be informed, that we do not accept JCB & Diners.

Departure    

We kindly ask you to leave your room on your departure morning until 00:00 a.m. You can leave your luggage at the reception until your departure. If you need a Late Check Out, please contact our reception.

Guest supplies    

We are offering following guest supplies for free:
•    Dental kit
•    Shaving kit

Internet    

You can use the internet free of charge. Please sign in under your name, your room number and your departure day below Rilano Wifi.

Laundry service    

If you would like having your personal laundry washed, please bring it to the reception until 10:00 a.m. from Monday to Friday. You’ll get it back on the same day after 5:00 p.m. Laundry bags and information concerning the cleaning costs are available in your room and at the reception.

Luggage    

Should you need help with your luggage, please contact the reception. You can certainly put your luggage at the reception.

Massage   

We offer you various massages.
For further information contact our reception.

Minibar    

We sell drinks and snacks 24 hours at our Rilano 24|7 corner at the reception.

Parking    

We have a corporation with the „Alpina Parkhouse” in the Adolf-Kolping-str. 10. 18 € per day with the hotel discount. On Sunday you can park on the street free of charge.

Post

Received parcels will be stored at the reception for you. You can buy stamps at the reception and we will send it for you.

Room-key-system    

The room-keys will be encoded for the exact period of your stay. If you extend your stay please contact the reception to encode your key new.

Room-cleaning-service    

The rooms are cleaned during the week starting from 8:00 a.m. and on weekend starting from 9:00 a.m. If you wish to sleep longer please place the “Do not disturb” sign outside your door.

Safe    

We provide a safe in the room. 

Telefon

For national and international calls you must first dial "0" followed by the phone number you need.
National phone calls are free of charge. For calls within the hotel dial 1 followed by the room number.
Some important international area codes:

Belgien 0032
Niederlande 0031
Dänemark 0045
Norwegen 0047
Frankreich 0033
Österreich 0043
Großbritannien 0044
Spanien 0034
Italien 0039
Schweden 0046
Japan 0081
Schweiz 0041
Luxemburg

00352

USA001
Umbrella    

You can borrow umbrellas at the reception.